Terms and Conditions
Last updated: 9 May 2026
Please read these Terms and Conditions (“Terms”) carefully before using Coremeum. By creating an account or using our platform, you confirm that you have read, understood, and agree to be bound by these Terms.
1. About Us
Coremeum is operated by [Your Company Name Ltd] (“we”, “us”, “our”), a company registered in England and Wales under company number [Company Number], with registered office at [Registered Address, England].
For legal and contractual enquiries, please contact us at: [legal@coremeum.com]
2. Definitions
Term | Meaning |
|---|---|
Service | The Coremeum platform, including the web application, API, camera integrations, image processing pipeline, and timelapse video generation infrastructure available at coremeum.com |
Account | A registered tenant account and associated user accounts on the platform |
Content | Images, timelapse videos, camera feeds, metadata, and any other data uploaded to or generated by the Service |
Subscription | A paid or trial plan granting access to the Service |
Tenant | The business or organisation that has contracted with us for access to the Service |
Users | Individuals authorised by the Tenant to access the Service under their Account |
Camera | Any hardware device connected to the Service to capture and upload images |
3. Who Can Use the Service
The Service is intended for business use only. By registering, you confirm that you are entering into these Terms on behalf of a business entity and that you have authority to bind that business. We do not contract with consumers acting in a personal capacity.
You must be at least 18 years of age to register an Account.
4. Account Registration and Security
4.1 You must provide accurate, complete, and up-to-date information when registering an Account and keep this information current throughout the term of your Subscription.
4.2 You are responsible for maintaining the security and confidentiality of all Account credentials. You must take all reasonable steps to prevent unauthorised access to your Account.
4.3 You must notify us immediately at [legal@coremeum.com] if you become aware of any actual or suspected unauthorised use of your Account.
4.4 We may refuse Account registration or suspend an Account at our reasonable discretion, including where we suspect misuse or breach of these Terms.
5. The Service
5.1 Overview. Coremeum enables businesses in the security, construction, and marketing sectors to connect cameras, upload time-sequenced images via FTP, process and store footage in secure cloud storage, and automatically generate timelapse videos.
5.2 Availability. We aim to maintain high availability but do not guarantee uninterrupted access. The Service may be unavailable during scheduled maintenance or due to events outside our reasonable control. We will endeavour to provide advance notice of planned downtime.
5.3 Modifications. We may modify, add, or remove features of the Service at any time. Where a change materially and adversely affects your use of the Service, we will provide at least 14 days’ written notice before the change takes effect.
5.4 Storage. Storage allowances are determined by your Subscription plan. We will notify you if you approach or exceed your limit. Content in excess of your quota may be suspended. We reserve the right to delete excess Content following reasonable written notice to you.
5.5 Camera hardware. Any cameras or hardware used with the Service are your responsibility. We are not liable for hardware faults, connectivity issues, or incorrect camera placement.
6. Subscriptions and Payment
6.1 Plans. Access to the Service requires a valid Subscription. Current plans and pricing are published at coremeum.com and may be updated from time to time with reasonable notice.
6.2 Billing. Payments are processed securely via Stripe. By subscribing, you authorise us to charge your nominated payment method at the start of each billing cycle (monthly or annually, as selected). All prices are in GBP (£) unless otherwise stated.
6.3 Taxes. Prices are exclusive of VAT. VAT will be charged at the applicable UK rate where required. You are responsible for any other taxes applicable in your jurisdiction.
6.4 Failed payments. If a payment fails, we will notify you by email and may suspend access to the Service. We will make reasonable attempts to collect payment before terminating your Account. Continued non-payment may result in Account termination and deletion of Content.
6.5 Refunds. Subject to clause 6.6, we do not offer refunds for unused portions of any Subscription period. If you believe a charge has been applied in error, please contact us within 14 days of the charge.
6.6 Your statutory rights. Nothing in these Terms excludes or limits your rights under applicable English law, including any statutory rights that cannot lawfully be excluded.
6.7 Cancellation. You may cancel your Subscription at any time through your Account settings or by contacting us. Cancellation takes effect at the end of the current billing period; you retain access until that date.
6.8 Free trials. Where a free trial is offered, it will convert automatically to a paid Subscription at the end of the trial period unless you cancel before the trial expires. We will remind you by email before the trial ends.
6.9 Price changes. We will give you at least 30 days’ written notice before increasing Subscription prices. If you do not wish to accept a price increase, you may cancel your Subscription before the new price takes effect.
7. Content and Intellectual Property
7.1 Ownership. You retain ownership of all intellectual property rights (including copyright) in the content of images uploaded to or captured through the Service via connected cameras, and in any other content you upload to the Service (for example, logos or supporting documents).
7.2 Licence to us. By uploading or transmitting images to the Service, you grant Coremeum Software Limited a worldwide, irrevocable, perpetual, royalty-free licence to reproduce, store, process, transcode, resize, compress, adapt, modify, edit, manipulate, create derivative works from, publish, and distribute those images in any manner we consider necessary or appropriate in connection with the operation, maintenance, improvement, and promotion of the Service. This licence continues for as long as the images remain stored on our systems.
7.3 Your responsibility for image content. You are solely and entirely responsible for ensuring that the content of all images uploaded to or captured through the Service:
does not depict or contain unlawful, obscene, offensive, defamatory, discriminatory, or otherwise inappropriate material;
does not infringe any third-party intellectual property, privacy, or other legal rights;
complies with all applicable laws, including those governing surveillance, data protection, and planning permissions.
We reserve the right to review, remove, or restrict access to any images that we believe, in our sole discretion, to be in breach of these Terms. Any breach of this clause may result in the immediate suspension or permanent termination of your Account without notice or refund.
7.4 Equipment maintenance and image continuity. You are solely responsible for the installation, maintenance, and ongoing upkeep of all camera hardware and associated network connectivity used with the Service. You must ensure that your equipment remains in good working order and continues to transmit images to the Service throughout the duration of your Project. We accept no responsibility or liability for any gaps in image capture, missing frames, or incomplete timelapse coverage arising from equipment failure, loss of connectivity, power outages, misconfiguration, or any other issue with your hardware or network infrastructure.
7.5 Right to request image removal. You may request the removal of any or all images stored on the Service at any time by contacting us at [legal@coremeum.com]. We will process such requests within a reasonable timeframe and confirm deletion in writing. Removal requests do not affect any legal obligation we may have to retain certain data.
7.6 Prohibited content. The capture or upload of inappropriate, illegal, or offensive images — including but not limited to content that is sexually explicit, violent, hateful, discriminatory, or otherwise unlawful — is strictly prohibited. Where we become aware of such content, we will terminate your Account with immediate effect and, where required or appropriate, report the matter to the relevant authorities.
7.7 Backups. Whilst we implement reasonable measures to protect content stored on the Service, we strongly recommend you maintain your own backups of any data important to your business. We do not guarantee against data loss.
8. Camera Operation and Surveillance Compliance
8.1 Coremeum is used by businesses to capture images of physical locations, including building sites, premises, and public or semi-public areas. You are solely responsible for ensuring that your use of cameras in connection with the Service complies with all applicable laws, including but not limited to:
the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018;
the Information Commissioner’s Office (ICO) CCTV Code of Practice;
any planning consents or landlord permissions required for camera installation;
health and safety legislation applicable to construction sites;
any sector-specific regulations applicable to security monitoring operations.
8.2 Where cameras capture images of individuals, you are acting as the data controller for that personal data. You must display appropriate signage, maintain a record of processing activities, and fulfil all obligations owed to data subjects under UK GDPR.
8.3 We are not responsible for the placement, operation, or legal compliance of any camera hardware you use with the Service.
9. Data Protection
9.1 Our role. In providing the Service, we act as a data processor on your behalf in respect of any personal data contained within your Content (for example, images incidentally capturing identifiable individuals on monitored sites). The full terms on which we process that data are set out in our Data Processing Agreement (“DPA”), available at [coremeum.com/dpa], which is incorporated by reference into and forms part of these Terms. By accepting these Terms, you agree to the DPA.
9.2 Privacy Policy. Our Privacy Policy, available at [coremeum.com/privacy], explains how we collect and use personal data in our own right (e.g. Account holder details, billing information). By using the Service, you acknowledge and agree to the practices described therein.
9.3 Security. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction, in accordance with our obligations under UK GDPR Article 32. Details of these measures are set out in Annex B of the DPA.
9.4 Sub-processors. We use third-party sub-processors to deliver the Service, including Microsoft Azure (cloud storage and infrastructure, UK data centres only) and Stripe (payment processing). A full list of approved sub-processors is set out in Annex C of the DPA. We will notify you of any intended changes to sub-processors in accordance with the DPA.
9.5 ICO registration. We are registered with the Information Commissioner’s Office under registration number C1928559.
10. Acceptable Use
You agree not to use the Service to:
upload malicious code, viruses, or content designed to damage or disrupt our systems or those of others;
attempt to gain unauthorised access to any part of the Service or to another Tenant’s Account or data;
reverse-engineer, decompile, or extract the source code of the Service;
place unreasonable or disproportionate load on our infrastructure;
resell, sublicence, or otherwise provide access to the Service to third parties without our prior written consent;
use the Service for any unlawful purpose or in a manner that violates any applicable law or regulation;
use cameras to conduct covert surveillance or to capture images in a manner prohibited by law.
We reserve the right to suspend or terminate access immediately, without notice, for serious or repeated breaches of this clause.
11. Intellectual Property
11.1 All intellectual property rights in the Service (including its software, design, trademarks, documentation, and underlying technology) are owned by or licensed to us. Nothing in these Terms transfers any ownership of our intellectual property to you.
11.2 You may not copy, reproduce, modify, adapt, translate, or create derivative works of the Service or any part of it without our prior written consent.
11.3 The name “Coremeum” and associated logos are our trademarks. You may not use them without our prior written consent.
12. Confidentiality
Each party agrees to keep confidential any proprietary or sensitive information disclosed by the other in connection with the Service and not to disclose it to third parties without prior written consent, except as required by law or as necessary to exercise rights under these Terms. This obligation survives termination.
13. Warranties and Disclaimers
13.1 We warrant that we will provide the Service with reasonable skill and care.
13.2 Save as set out in clause 13.1, the Service is provided “as is” and “as available”. To the fullest extent permitted by English law, we exclude all other warranties, representations, and conditions, express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.
13.3 We do not warrant that:
the Service will be error-free or continuously available;
timelapse outputs will meet any specific quality, resolution, or format requirements;
the Service will be compatible with all camera models or FTP configurations.
14. Limitation of Liability
14.1 Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under English law.
14.2 Subject to clause 14.1, we shall not be liable to you for any:
loss of profits, revenue, or anticipated savings;
loss of business, contracts, or goodwill;
loss of data or Content;
indirect, special, incidental, or consequential loss;
whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if we have been advised of the possibility of such loss.
14.3 Subject to clauses 14.1 and 14.2, our total aggregate liability to you arising out of or in connection with these Terms shall not exceed the total Subscription fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.
14.4 As this Service is provided to businesses only, the protections afforded to consumers under the Consumer Rights Act 2015 do not apply.
15. Indemnification
You agree to indemnify, defend, and hold harmless [Your Company Name Ltd], its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
your breach of these Terms;
your Content infringing any third-party rights;
your failure to comply with applicable surveillance, data protection, or planning laws in relation to camera operation; or
any claim brought by a data subject in respect of personal data captured by your cameras.
16. Term and Termination
16.1 These Terms commence when you create an Account and continue until your Account is terminated.
16.2 Termination by you. You may terminate your Account at any time by cancelling your Subscription and contacting us to request Account closure.
16.3 Termination by us. We may suspend or terminate your Account with immediate effect on written notice if you:
commit a material breach of these Terms that is incapable of remedy, or fail to remedy a remediable breach within 14 days of written notice;
become insolvent, enter administration, or cease trading; or
fail to pay any Subscription fees when due.
16.4 Consequences of termination. On termination: (a) your access to the Service ceases; (b) we will retain your Content for a period of 30 days, during which you may request an export; (c) after 30 days, Content will be permanently deleted, subject to any legal retention obligations.
16.5 Clauses 7.1, 9, 12, 14, 15, and 18 survive termination.
17. Force Majeure
Neither party shall be in breach of these Terms or liable for any delay or failure in performance resulting from causes beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, civil unrest, government action, power or internet outages, or failures of third-party infrastructure. The affected party shall notify the other as soon as practicable and take reasonable steps to mitigate the impact.
18. Changes to These Terms
We may update these Terms from time to time. We will notify you of any material changes by email and via in-platform notice at least 14 days before the updated Terms take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not accept the changes, you may terminate your Account before the effective date.
19. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
20. General
Entire agreement. These Terms, together with our Privacy Policy and our Data Processing Agreement (incorporated by reference under clause 9.1), constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver. Failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it subsequently.
No partnership. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity or as part of a corporate restructuring on written notice to you.
Notices. Notices under these Terms must be in writing and sent by email to the addresses specified in the Account or in these Terms. Notices are deemed received on the next business day after sending.
Third parties. These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
For any questions relating to these Terms, please contact us at [legal@coremeum.com].
Coremeum is operated by [Your Company Name Ltd], registered in England and Wales.